Saturday, 29 January 2011

Spain's Health Care system


Last Wednesday my C1 students and me were listening in class to Cathy, a British GP talking about her job in the NHS, the largest publicly-funded health service in the world and, it is said, the fourth largest employer no less.
Then, as you all know, the Health Care reform is a controversial big issue for the Obama administration, in a country where private insurance has traditionally exerted a big influence.
How about our health system in Spain? Funnily enough, on April 25th 2011 it will be 25 years since the Spanish government presided by Felipe Gonzalez enacted the so-called "Ley General de Sanidad", which regulated the measures aimed at protecting our health as established in the 43rd article of the Spanish Constitution. The law created the "Sistema Nacional de Salud", which is the name given to the universal health assistance provided by the state and, later, its autonomous communities.
25 years later, recent surveys appear to find considerable dissatisfaction among Spaniards with the country's health care system and substantial support for reforms going beyond the government’s law in '86. To my mind, we can be relatively proud, compared to many other Western countries, of its success in achieving a more equal access to health care for its lowest-income citizens. Studies show that, although evidence of some barriers remains, low-income Spaniards are actually seeing doctors far more often than those of higher incomes, which might reflect their higher burden of illness but also their trust in medical services to provide certain other social services. Experts seem to suggest that these data are impressive, given the comparatively low level of per capita health expenditure and the percentage of gross national product which is invested in health care in our country (see video down below)
However, there's an increasing pressure on both the national and regional administrations to extend the availability of high-technology in medicine (specially in the prevention and treatment of cancer), as well as to reduce waiting lists and lengthen the time that health professionals spend with their patients. As Spain’s per capita income grows similar to that of the rest of Europe, so will the size of its middle and upper classes and, accordingly, a greater demand for better health care. The ever so ageing Spanish population is also a factor not to be sneezed at.
To cut this short, it seems evident that Spanish citizens have some expectations that are not, and will not, be easily satisfied by the efficiency of the current health system, however good it may be.
But what do you think? Are you satisfied with the medical assistance you're given by the state? If not, in what ways could our health service be improved? Perhaps you decided to go private and hire medical insurance? Does this work any better?
Hey, why not post your comments on this blog and exchange your views with your classmates?



Jeff Goldsmith is President of Health Futures, Inc. He is also Associate Professor of Public Health Sciences at the University of Virginia.

6 comments:

  1. Cristina López (C1):
    I am satisfied with the medical assitance I am given by the state. I had a private insurance and in my experience, the difference remains in small detaills related with comfort such us having an individual room in a hospital or not having to wait so long when going to a gp. I think we Spaniards do not appreciate how lucky we are not having to pay for having a NHS. I wouldn’t like to make a generalisation, however, I don’t feel comfortable most of the time when visiting a doctor as they tend to behave in a cold way with patients. I know they have too much patients and little time, nevertheless, they should remember that people go to them sometimes in special delicate situations in which we feel very vulnerable and a little bit of comprehension would help. This doesn’t mean I have always had bad experiences with health workers, but I say that I would like them to try to avoid coldness when treating with people.
    To sum up, I feel very safe with our health workers as I know they are very good professionals and I deeply trust them. The only thing I would like to change would be a little bit of empathy.

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  2. The slight problems I have had are related to the bad manners people tend to display in hospitals: not speaking but yelling in the corridors, smoking in the stairs, being arrogant, impatient, exigent or fussy with the nurses. Besides, on a regular basis, hospitals are crowded but you can see empty Emergency Rooms when there is a final football match, something which really annoys me! There are no injured or ill people these afternoons? Just coincidence? Blah!

    I strongly believe health care civil servants receive a superb training and, not just from my experience but also from the experiences of both relatives and friends, I am totally satisfied with the medical assistance I have been given. Doctors and nurses had been always more than kind, dedicated and thoughtful. What can I say? I really admire them as they are not paid as they deserved to and I feel highly proud of what we have.

    The Spanish system is recognised as one of the best not in Europe but in the world. Furthermore, it is a public system, it covers 100% of the population regardless economic situation so not just the wealthy are the healthy. Instead of emergency care is immediate, one of the big flaws of the system are the long waiting lists to see specialists and for non-urgent operations. Well, it is not a perfect system and they are serious issues to concern about and to improve, fair enough, but I do confide in! Do you?

    María

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  3. Here’s my particular point of view.

    Firstly, let me say something about if doctors and specialists are fairly paid or not. To my view this profession is currently one of the best paid in our country, isn’t it? And then anybody could say ‘hey, if you think so, why didn’t you study medicine?’ But my answer would be perfectly clear: not everyone serves the same. To be a good professional in this field it is indispensable to have a great mental capacity not just to handle with an immense variety of illnesses, but also to learn the stuff to beat them all, which is not easy, and what’s more, doctors and professionals from all specialities are obliged to update their knowledge, not for the rest of their lives, but at least for as long as they are working, which is to say, for more than half of their lives. This is something awe-inspiring that I deeply respect and admire.

    However, regarding to my own experience, I’ll never forget all the pain my family and I’ve been gone through specifically in the cancer area, where my dad had to spend most of his time in the last two years of his life. It was always crowded and it was not strange to see many patients waiting outside the area (!!) because it was always at its full capacity. I can guarantee it was utterly inhuman to see how many people were suffering this evil disease, which I couldn’t hate more, and the little hope specialists could give in this situation. I reckon it’s nobody’s fault not to be able to cure this loathsome disease, but I hate it when they don’t tell the truth. In my case, they used to say “everything is going right” when actually it wasn’t.

    Dealing with the emergency rooms, I can say that I’ve never seen them empty, but I admit there are some people who seem to like to stay there, the reason? That escapes my understanding. Most of the times when I’ve had to go to the hospital because of an emergency, I’ve had to wait for more than one, two, three… hours to be assisted, and never due to minor problems, such as sprains, headaches, or whatever you know it’s not serious, but for other reasons that were really worrying. Fortunately, up to now they’ve turned to be no more than frights. But what can I say? For a while now I don’t trust much in our health.

    When it’s about to an appointment to see a specialist, in particular occasions, I’ve had the bad luck to face the tactless of an embittered professional, who was incapable of seeing how vulnerable I was feeling and, moreover, I’ve had to stand the burden of his rudeness as if it was my fault he was doing his job (unbelievable).

    As I don’t want to extend myself much long, I’ll sum up with these statements:
    - It is not certainly pleasant for the doctors to have boundless lists of patients, but neither those patients are particularly willing to waste their time waiting for assistance. In general, nobody wants to be ill.
    - Doctors not always tell the truth. When they are not sure yet about what the problem is, they tell you the worst things you may have, or just the opposite, that what you have is probably nothing serious.
    - I don’t have special complaints about nurses, you can find either kind or rude people anywhere, and regarding this subject, they don’t have to give you an answer to your “sufferings” so for me, that’s enough.
    - And last but no least, the problem with the lack of space to assist the population here, in Salamanca, is more than evident. The solution? I haven’t the foggiest idea. It’s always a matter of money.

    Just wanted to say one last thing: all my life I’ve been confident with doctors, hospitals, specialists and all the stuff concerning to our NHS, but since what happened during the painful illness my father suffered, and after seeing what all the doctors did and said to him and to us… I have to admit that I’ve lost that perspective, probably for good.
    I wish for all the ones of you who haven’t had such a bad experience, firstly, not to come down with it, and secondly, that you never lose the faith in doctors nor in the advances in medicine.

    Fond regards.

    Fatima (C1)

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  4. Firsly I read Maria´s opinion, which I agreed quite a lot, but I have just
    finished reading Fatima´s one, and I feel really shocked right now,
    above all thinking about the way she could feel once.

    After this brief introduction , my own opinion about this issue,our NHS:
    Sadly, I believe this NHS,totally free, is a really good idea,but the
    problem, from ny point of view,is how seriosly,everyone who works there,
    does their job. Lately, I am realizing, that much of our public services
    problems have much to do with the lack of commintent of people
    who take part on them.

    Mainly,I believe our NHS is a great service because allow to everyone,
    no matter what your economic situation is, to access to a health care
    treatment.And of course, this is the better way to avoid discrimination.
    And ,as Maria writes, I strongly believe they have a great training,too,
    from nurses to doctors.

    But, I am afraid this is not enough.Not only the knowledge is important,
    but also the way health care staff believe in their jobs,and are able to
    understand, what this public service means and the benefits it could have to
    our society, if everyone does properly.
    I feel absolutely dissapointed reading pieces of news relating to doctors who define
    themselves as "conscientious objector" when it comes to abortion practices in
    a public hospital,while on the contrary they practice them
    in their private assistance.

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  5. In my view the approach which our public health service is based on, is actually fairly good. However, although the system has been sustainable up until now, it is extremely expensive to support and difficult to finance, especially nowadays.
    The system lacks enough human resources, a problem difficult to solve in times of crisis, nevertheless an improvement in organisation is needed as well. Government should think about how to improve productivity, and consider certain kind of incentive in some cases.
    On the other hand, we all are also responsible for some of the present situations such as the saturation in the emergency services in hospitals. Many people would rather go to the emergency service than ask for a consultation with their general practitioner for minor problems which are not real emergencies.
    To sum up, in my opinion, the public health care system in Spain should be improved from the point of view of organization and productivity. Nevertheless, we are lucky to live in a country where everybody has the right to free medical care and there are real good doctors and surgeons. Furthermore, we shouldn´t forget our own commitment as members of this society and consider that we all are responsible for the way we use the health service and the consequences resulting from our behaviour.
    Last but not least I want to tell Fátima I completely understand her. From experiences with my relatives, especially with my brother, I have witnessed the tremendous dehumanization of more and more members of the health personnel. I´m not only thinking of doctors, although some of them could be much friendlier when seeing their patients, but also orderlies and assistants in hospitals. Some of them, apart from being totally thoughtless, are entirely unprofessional.

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  6. Hello,
    I have no experience of Spain as a tourist* or on the health service there. I ventured to Colombia in February and shared a health care framework that was very well received. There are several posts that may be of interest to a Spanish audience:

    http://hodges-model.blogspot.com/2011/03/hodges-model-and-three-spanish-slides.html

    http://hodges-model.blogspot.com/search/label/Colombia

    http://hodges-model.blogspot.com/

    Kind regards to all,
    Peter Jones
    *Must correct this!

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